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About Us

About Us

Who We Are

Trillium Support Services was founded on the principles of social responsibility, accountability, and excellence in care.

Our leadership team brings more than 150 years of combined experience across the health and social care sectors, uniting their expertise to create a unique and purpose-driven service model.

As a socially responsible agency, Trillium is committed to strengthening the communities we serve and supporting the ongoing development of our workforce. Through strong partnerships and a focus on professional growth, we ensure our Community and Residential Support Workers are highly skilled, well-supported, and prepared to deliver exceptional care.

We believe strong support begins with strong people. That’s why we prioritize professionalism, continuous learning, and meaningful collaboration across the sector.

At our core, we are a values-driven organization dedicated to elevating the standard of support for the individuals, families, and programs we serve.

Our Mission

Our mission is to deliver exceptional, person-centred support while strengthening the communities and organizations we serve.

We are committed to providing skilled, ethical, and compassionate care in residential, home, and community settings. Through professionalism, accountability, and meaningful partnerships, we strive to elevate the standard of support for individuals with unique and complex needs. Every service we provide is guided by integrity, collaboration, and a belief that strong support begins with strong people.

Our Values

Our Guiding Principles

Responsibilities toward stakeholders

We have a role to play in improving the lives of our; clients, customers, associates, employees, and stakeholders by sharing with them the wealth they have created. As responsible citizens of the communities we work in, we share a part in shaping the future of those communities.

Business behaviour: beyond the letter of the law toward a spirit of trust

We recognize that sincerity, candor, truthfulness, the keeping of promises, accountability and transparency are the cornerstones in all our interactions.

Respect for the environment

We believe that we should protect and, where possible, improve the environment, promote sustainable development, and prevent the wasteful use of natural and societies resources.

We believe in treating all our customers and clients with dignity and respect. We, therefore, have a responsibility to:

  • Provide our customers and clients with the highest quality services consistent with this requirement
  • Treat our customers and clients fairly in all aspects of our transactions, including a high level of service and remedies for their dissatisfaction;
  • Make every effort to ensure that the health and safety of our clients, as well as the quality of their environment, will be sustained or enhanced by our services;
  • Assure respect for human dignity in services offered, marketing, and advertising; and
  • Respect the integrity of the culture & diversity of our customers.

We believe in the dignity of every one of our Community and Residential Support Workers and in taking their interests seriously. We, therefore, have a responsibility to:

  • Working conditions that respect each individual’s health and dignity;
  • Be honest in communications and open in sharing information, limited only by legal and competitive restraints;
  • Listen to and, where possible, act on suggestions, ideas, requests, and complaints;
  • Engage in good-faith negotiations when conflict arises;
  • Avoid discriminatory practices and guarantee equal treatment and opportunity in areas such as gender, race, and religion;
  • Encourage and assist employees and associates to develop relevant and transferable skills and knowledge;
  • Foster long-term stability in the our relationship in return for value, quality, competitiveness, and reliability;

We believe as a Socially Responsible company we have a responsibility in the communities we work in to:

  • Respect human rights;
  • Support public policies and practices that promote human development;
  • Collaborate with those in the community dedicated to raising standards of care for people living in vulnerable situations, education, workplace safety, community health and economic well-being;
  • Support diversity, and social integration;
  • Respect the integrity of local cultures.

Our Reviews

What People Are Saying

“We have a fantastic group of people working here to accomplish an amazing goal! We care for some very vulnerable people, building on their strengths, making them feel good about themselves and helping them to live their lives to the fullest potential. Incredible!”

Carrie L.

“At Trillium we commit every day to make a difference in the lives of the people we have the honour to support. We commit to thinking outside the box, to always work towards making an impact that is beyond the status quo.”

Rosa V.

“I love what I do at Trillium. I feel that my fellow workers and our Coordinators go above and beyond to meet the needs of our clients and their families. Every day it’s a pleasure to go to work. Love what you do!”

Kristin L.

“You have been a true angel in these rough times….and would recommend you to anyone needing support.”

Jeannine
Office Locations

Hamilton Office

đź“Ť 605 James Street North, Suite 201
Hamilton, ON L8L 1J9

Toronto Office

đź“Ť 77 Florence Street, Unit 109
Toronto, ON M6K 1P4
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Areas of Service

Trillium Support Services proudly provides services across Southern, Central, and Eastern Ontario, including:

Greater Toronto Area (GTA)

Toronto, Etobicoke, North York, Scarborough

Peel Region

Mississauga, Brampton, Caledon

Halton Region

Oakville, Burlington, Milton, Halton Hills

Hamilton & Surrounding Areas

Niagara Region

 St. Catharines, Niagara Falls, Welland, Grimsby, Fort Erie

Haldimand & Norfolk Counties

Guelph, Kitchener, Waterloo, Cambridge (Tri-Cities)

Barrie & Simcoe County

Durham Region

Pickering, Ajax, Whitby, Oshawa, Clarington

Belleville, Quinte Region & Prince Edward Count

Kingston & Surrounding Area

Southwestern Ontario

London, Chatham-Kent, Windsor–Essex

 

North Eastern & North Western Ontario (select services)

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